Return & Exchange Policy

Our Commitment to You

At Bin-t-Zoya, your satisfaction matters to us. If something isn't right with your order, we want to make it easy for you to return or exchange it.

Return/Exchange Window

• Domestic Orders (Pakistan): Requests must be made within 3 days of delivery.
• International Orders (including Bahrain & GCC): Requests must be made within 7 days of delivery, given longer shipping times.

Eligibility Conditions

To be eligible for a return or exchange, items must meet the following criteria:

• Unused and unwashed, with no signs of wear
• All original tags and packaging intact
• Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

• Items purchased on sale or with a discount code (unless defective)
• Custom-stitched or made-to-measure items, since these are tailored specifically to your measurements
• Innerwear or intimate items, for hygiene reasons

How to Request a Return or Exchange

1. Email us at bintzoyacollection.com or message us on WhatsApp with your order number and reason for return.
2. Our team will review your request and share the next steps within 1–2 business days.
3. Once approved, pack the item securely and ship it back to the address we provide.
4. Upon receiving and inspecting the returned item, we'll process your exchange or refund.

Refunds

Approved refunds are processed within 5–7 business days after we receive and inspect the returned item. Refunds are issued to the original payment method or as store credit, depending on your preference.

Shipping Costs for Returns

Domestic return shipping costs may be deducted from your refund unless the item was defective or incorrect. International customers are responsible for return shipping costs unless the error was on our part.